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Got Questions?

We’ve Got Answers.

We’ve made insurance simple. Find quick answers to common questions about our life and general insurance solutions.

Choosing the right insurance doesn’t have to be complicated. Here are clear, straightforward answers to help you understand your options and make confident decisions.

LIFE INSURANCE FAQs

What is life insurance?

Life insurance is a policy that provides financial support to your loved ones in case of your passing. It can also offer benefits during your lifetime, depending on the cover.

Why do I need life insurance?

It helps protect your family’s financial future by covering expenses, debts, or daily living costs when you’re no longer there.

What does your life insurance cover include?

Our life insurance includes whole life cover, critical illness support, accident benefits, and a death benefit with accumulated bonuses.

Can I benefit from the policy while I’m still alive?

Yes. If you’re diagnosed with a critical illness or involved in an accident, you can receive financial support to help with treatment and recovery.

Who receives the payout?

Your chosen beneficiaries (next of kin) receive the sum assured plus any accrued bonuses.

GENERAL INSURANCE FAQs

What is general insurance?

General insurance covers your everyday risks such as your car, home, health, travel, or business, protecting you from financial loss.

What types of general insurance do you offer?

We offer motor, medical, travel, home & property, fire, burglary, machinery breakdown, and personal accident insurance.

Is motor insurance mandatory?

Yes, at least third party motor insurance is required by law. Comprehensive cover gives you broader protection.

What does medical insurance cover?

Medical insurance helps cover hospital bills, consultations, treatments, and sometimes outpatient care depending on your plan.

What is covered under home insurance?

It covers your house and belongings against risks like fire, theft, and accidental damage.

CLAIMS & SUPPORT FAQs

How do I file a claim?

You can contact us directly, submit required documents, and our team will guide you through the process step by step.

How long does it take to process a claim?

Processing time depends on the type of claim, but we always aim for a fast and smooth experience.

What documents are needed for a claim?

Typically, you’ll need your policy details, identification, and any supporting documents like reports or photos.

GENERAL QUESTIONS

How do I get a quote?

Simply contact us or fill out a quick form, and we’ll provide a personalized quote based on your needs.

Is getting a quote free?

Yes, all quotes are completely free with no obligation.

Can I customize my insurance cover?

Absolutely. We tailor our insurance solutions to fit your specific needs and budget.

Still Have Questions? We’re Here for You

If you didn’t find what you’re looking for, our team is always ready to help. Reach out and we’ll guide you every step of the way.

Contact Us

+254 720 312 469

Nairobi, Kenya (P.O. Box 104922 - 00101

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