Frequently Asked Questions

We provide a wide range of insurance solutions including business insurance, property insurance, liability insurance, marine & transit, group life & medical covers, and more, tailored to meet your needs.

We offer tailored coverage, expert advice, affordable plans, and fast, transparent claims support to ensure you get the protection you deserve.

Both. We serve individuals, SMEs, corporates, and organizations across Kenya.

Simply click “Get a Free Quote,” fill out the form, and our team will contact you with a customized insurance plan.harum ducimus cupiditate similique quisquam et deserunt, recusandae.

Yes, all quotes are completely free with no obligation.

A: In most cases, coverage can be arranged within a short time once your details are confirmed.

Yes. We tailor every policy based on your business size, industry, and risk level.

Coverage depends on the policy but may include fire, theft, accidents, liability claims, medical expenses, and more.

Some covers like motor insurance are mandatory, while others (like property or liability insurance) are highly recommended for protection.

Contact our support team immediately after an incident. We’ll guide you through the process step-by-step.

Contact our support team immediately after an incident. We’ll guide you through the process step-by-step.

Processing time depends on the type of claim, but we ensure a fast and transparent process.

Yes, we provide full support to ensure your claim is handled smoothly and efficiently.

Premiums are based on factors like risk level, type of coverage, business size, and value of insured assets.

Payment options may vary depending on the policy. Our team will guide you on available options.

Business insurance protects your company from financial loss due to risks like fire, theft, liability claims, and more.

Liability insurance covers legal costs and compensation if your business is responsible for injury or damage to others.

It provides healthcare coverage for employees under one policy, helping businesses support staff well-being.

You can reach us via phone, email, or by filling out our contact form on the website.

P.O. Box 104922 – 00101, Nairobi, Kenya

At Eliteways Insurance Agency, we take pride in being versatile. We have experience insuring a broad range of businesses from diverse industries. Do you own a small family-owned restaurant, a technology startup, or a manufacturing plant? We have the expertise to provide insurance solutions to suit your business needs. Our goal is to provide coverage that fits your unique industry and business requirements.

We appreciate that managing costs is vital to any business. Our team is focused on delivering cost-effective solutions without compromising coverage quality. We do this by regularly reviewing policies, checking discount offers, and using our insurance network to get better rates. Also, our proactive risk management strategies can help you cut claims. This can lead to lower premiums over time.

If you need to file a claim, we are always available to assist and walk you through the process. In the event of any incident, kindly contact us as soon as possible so we can assist you with filing your claim. We will ensure you receive the relevant forms and information to start your claim. Our team will assist and facilitate the claims resolution process for you. Your peace of mind is our priority, and we are here to assist you every step of the way.

You may think of us as your personal insurance shopper and advocate, all rolled into one. When you visit a particular insurance company, you are limited by what that company has to sell you. We, on the other hand, work for you, not the insurance company. We shop the market for you, comparing rates and details of the big names: Britam, Jubilee, APA, and many others, to find the best fit for you. Most importantly, when it comes time to claim, we negotiate on your behalf so you are not fighting a massive corporation alone.

We are aware that life is moving fast, and you should not be made to wait. We are a digital-first company, and as such, we are able to deliver your digital motor insurance policy in as little as 2 hours after we confirm your basic information and payment. We also provide flexible monthly payment options, as we believe that getting a vehicle should not disrupt your cash flow.

Absolutely. We are aware that the fine print of medical insurance may be overwhelming for you. Hence, we take that burden off for you. We work in association with top health underwriters, and they give you complete family cover, including maternity, dental, optical, and management of chronic and pre-existing conditions. We will walk you through exactly what is covered and any waiting periods, so there are zero surprises when you visit the hospital.

Making your premium payments is totally frictionless. We fully support instant and secure payments through M-Pesa. You will make payments to the official Paybill accounts of our underwriting companies, e.g., APA or Britam. This ensures your money is going exactly where it is needed. Instantly. We also support bank transfers and card payments for our corporate clients.

Yes, we do. Logistics across the continent come with unique risks, and we are heavily equipped to handle them. We offer comprehensive Marine & Transit insurance (from the Mombasa port to your warehouse) and can instantly process COMESA Yellow Cards for your commercial fleets. This ensures your drivers have seamless legal compliance and liability cover when crossing borders within the COMESA region.

100%. Transparency and ethics are the bedrock of our business. We are fully licensed, strictly vetted, and regulated by the Insurance Regulatory Authority (IRA) of Kenya. When you work with us, you are working with certified professionals who are legally bound to act in your best financial interest.

Emergencies don't work a 9-to-5 schedule, nor do we. As a digital-first claims advisor, we have a "Claims Hub" on our website, which is accessible 24/7, where you can download a form or upload your incident photos straight away. Furthermore, we also have a WhatsApp support line that's available to you 24/7 to provide you with human support during your most pressing times.